SHIPPING & RETURNS
Every order, luxury art commission, and sale is handled with care, and as much clarity & transparency as possible. Our goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.
WHAT LEVEL OF SHIPPING DO YOU OFFER?
Golden Butterfly Studios offers free standard ground shipping via UPS on all our orders throughout the contiguous United States (excludes Alaska and Hawaii). Once you've ordered, please allow 3-5 business days for your shipment to be delivered to you.
DO YOU OFFER INTERNATIONAL SHIPPING THROUGH YOUR WEBSITE?
Currently, Golden Butterfly Studios does not offer an option for international shipping outside of the United States through our website. Please note - if you are interested in placing an order on any of our products outside of the United States, please contact us today to get in touch with one of our representatives. In most cases, we will send out a direct invoice to you, and in addition, a notification of your shipment and international customs procedures.
HOW IS MY ORDER GOING TO BE PACKAGED AND SHIPPED?
At Golden Butterfly Studios, we treat all our packages and shipments as ones that we would be happy to receive. Once your order is placed, our team performs a series of rigorous testing to assure the optimal quality and standards of the piece(s) you've ordered are met. Upon passing quality inspection, the piece you order then undergoes all standard procedures for assuring the safety and regulations of fragile shipping are met. This includes assuring your piece is properly bubble wrapped, secured in a properly measured shipping receptacle, and double-boxed before being placed out for delivery.
I’M UNSATISFIED WITH MY PURCHASE, CAN I RETURN IT?
At Golden Butterfly Studios, assuring our customers are 100% satisfied with their order is a policy we live by! We always strongly advise customers to take the time to read all descriptions of our products carefully and check the intricacies and details of our work on multiple screens before making any purchasing decision. We try our best to accurately represent and define the materials, process, colors and tones, all available sizes and gifting options, and meaning of each piece we create with the utmost honesty and clarity possible. However, we understand that there are certain instances in which what you receive may not be what you expected --- with that said, we are always happy to accept your standard returns and issue you a full refund, or to exchange your product(s) for something you'd like better. You have 7 days upon receiving your order to file a claim for a product return or exchange with our team (all claims must be submitted to: email@example.com).
Please note: Custom orders are final sale, no returns will be accepted or refunds issued unless the shipment was damage in transit.
MY ORDER ARRIVED DAMAGED/WAS NOT DELIVERED/WAS STOLEN. WHAT DO I DO?
At Golden Butterfly Studios, we work hard to to package each order with care. Please note that we are not liable for any damage incurred post-delivery, on both domestic or international shipments. When reaching out to us to file a claim, please take into consideration that we've no control over the treatment of your shipment while it's in transit. We are just as disappointed to see pieces damaged in shipment as you are to receive them, or to see shipments lost/stolen -- and we sincerely apologize for any inconvenience this may cause on your end.
That said, these are some standard procedures for situations that may fall out of our control:
Damaged Shipment/Piece: In regard to the subject of damages incurred in transit on any orders, including that of custom orders, we advise that you immediately contact us to file a claim on a damage report. To file a claim via email, please submit any and all evidence of damage to our team. Upon inspection of the damage report, our team will advise you with further actions in regards to the exchange, return, or refund of your piece(s). (In addition, we also advise you contact your local UPS shipping service personally to file a claim as well.)
Shipment Not Delivered: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you cover the cost of shipping at that point.
Shipment Lost/Suspected Stolen: If the shipping address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly.